Troubleshooting

Office 365: Support and Recovery Assistant (SaRA)

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Microsoft has released the Support and Recovery Assistant (SaRA) for download. SaRA is designed to help resolve problems with the connection to Office 365. SaRA asks the user about the problem and then performs a series of tests to diagnose the problem: Here is a list of the checks that are performed: https://community.office365.com/en-us/w/exchange/sara ... Read more

My favorites for error analysis of mail problems

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In this article, I would like to focus less on the error analysis of mail problems and more on tools that provide a quick overview to determine the problem. First of all, there is the Microsoft Remote Connectivity Analyzer: https://testconnectivity.microsoft.com/ This service offered by Microsoft can be used to test ActiveSync, EWS, Autodiscover and Outlook Anywhere as well as SMTP. The website helps ... Read more